I'm not receiving emails from HIFIS

That's inconvenient! One of a few different things might be happening:

• There's no email address on file for your user account, so HIFIS doesn't know where to send the email to. (If this is the case, someone needs to modify your user account)
• The email address associated with your user account is incorrect, so HIFIS is sending an email to the wrong destination. (If this is the case, someone needs to modify your user account)
• The email is getting sent out, but it's being caught in your spam filter. (If this is the case, just check your spam filter)
• The server isn't set up correctly, so emails aren't getting sent out at all. Whoops! (If this is the case, your IT support needs to modify the server)

Here is what you can do:

1. First, wait a few minutes. There could be a delay, and the email just hasn't arrived yet.
2. Next, check your spam filter. That's the easiest thing for you to do next, because it doesn't require anyone else to get involved. If you see anything in your spam filter from the HIFIS email address for your community, make sure you mark it as not spam, and add the address as a contact.
3. If you're sure you didn't get the email, you could try resetting your password again.
4. If you still don't get the email, you could ask a coworker to try resetting their password, to see if they receive an email. If they receive an email and you don't, that means there's something specifically wrong with your account. If they don't receive an email either, it's likely there's a larger problem.
5. If none of that works, you can ask for a temporary password and also get someone to make sure the email address on file for your account is correct.