"You may have an inactive account"

If your user account is inactive and you try to login, you will see an error message saying that "Your attempt to log in failed. You may have an inactive account." (This is misleading. You definitely DO have an inactive account, no maybe about it.)

Your user account may be inactive because it's a new account and has not yet been activated, or because you haven't logged in in a while and the account was disabled due to organizational policy.

When an account is inactive, you need someone to activate it for you. Put in a support ticket for your account to be activated.

See also

• My user account is locked