You're trying to login and it's just not working. We know that can be frustrating, but no worries!

1. Can you get to the login page?

Depending on the site and page you're on, the link to login could appear in a few different places, but usually it's at the top right or the bottom left. Or, you might be prompted to login as you're doing something else, like trying to make a purchase or filling out a form.

If you can't find a link to login, here's one for you.

Click to login!

Once you're at the login page, you should see something that looks a little like this (it might say something different, like "Log in to [Your Community] Training Portal" instead, depending on where you are).

2. Do you know your username?

Your username should have been emailed to you when an account was created for you. Check your email. If you can't find it, don't sweat - you have so many options.

• One option is for you to just use your email address to login. Who wants to remember a hundred different usernames these days, anyway?
• Another option is for you to click the link at the bottom that says "Did you forget your username or password?" - you'll be prompted to enter your email address and an automatic email will be re-sent to you that has your login information.
• A final option is my favourite. Click the link that says "Send me a magic login link" which just sends a link to your email address. If you click the link, you're logged in. It's magic! To be honest, this is the option that I use all the time.

3. Still having trouble?

It's possible you don't have an account. It could be that you had an account on our old site that didn't get migrated properly, so your username may have changed. Or, if you haven't used your account in a long time, it may have been automatically disabled. Or it could be that there is a typo in your email address or username.

If you're still having trouble, click the question mark button at the bottom right of this screen to send us a support ticket. We'll get back to you ASAP!