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HIFIS Report Errors

Global Errors

In the following section, the error is not specific to a single report. Either the issue is present when you load the Report Manager, or it happens when you run any report regardless of which one it is.

"The system cannot find the path specified"
Solution: on the server, HIFIS needs permission to write to a temporary folder to store Crystal files.
The Crystal Reports viewer doesn’t display inline in the page
Solution: on the server, HIFIS users need permission to read the aspnet_client folder (where Crystal files are stored).
"The maximum report processing jobs limit configured by your system administrator has been reached"
Solution: on the server, the application pool has a memory limit that needs to either be increased or refreshed more frequently.
Graphs/images not displaying in the report
Two possible answers: There can be a few different things that would affect this. In this instance it was this line (below) in the web/web.config that was commented out. They would needs to be ensure it is uncommented. <handlers> <add name="CrystalImageHandler.aspx_GET" verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=13.0.3500.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" preCondition="integratedMode" /> </handlers> Other things to check would be the version of CR running on your server. Try downloading and reinstalling CR Service Pack 25 Version 13.0.25 or later.
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