What makes a client active or inactive?

Updated Jul 25, 2025

In HIFIS, when any user takes certain actions for a client file, this updates the client's Date of Last Activity. If the client's Date of Last Activity is at least 90 of days ago, the client automatically becomes inactive at some point overnight.

If a client who is inactive has one of the actions taken on their file, they immediately become active once more.

Here is a list of actions that result in the client becoming or remaining active:

4.0.59.1	4.0.59.6	4.0.60.3	4.0.60.4
Admissions: Booking into a shelter (so, if the client is booked in on January 1)	Admissions: Each day a client is in shelter (so, if today is January 10th and the client is still booked in, this would be January 10th)	Admissions: Each day a client is in shelter	Admissions: Each day a client is in shelter
			Adding a new Appointment record
Add a Calls and Visits Log	Add a Calls and Visits Log	Add a Calls and Visits Log	Add a Calls and Visits Log
Case Management: Add a Case Case Management: Add a Session	Case Management: Add a Case Case Management: Add a Session	Case Management: Add a Case Case Management: Add a Session	Case Management: Every day between the Case Opened date and the Case Closed date
			Adding a new Consent record
		Add a Diversion	Add a Diversion
Add a Food Bank transaction	Add a Food Bank transaction	Add a Food Bank transaction	Add a Food Bank transaction
Add a Goods or Services transaction Add an Express Good Add an Express Service	Add a Goods or Services transaction Add an Express Good Add an Express Service	Add a Goods or Services transaction Add an Express Good Add an Express Service	Add a Goods or Services transaction Add an Express Good Add an Express Service
Client is identified as an Attendee in a Group Activity	Client is identified as an Attendee in a Group Activity	Client is identified as an Attendee in a Group Activity	Client is identified as an Attendee in a Group Activity
Housing Placement: Add a Housing Placement Housing Placement: Add a Housing Placement Attempt Housing Placement: Add a Follow Up	Housing Placement: Add a Housing Placement Housing Placement: Add a Housing Placement Attempt Housing Placement: Add a Follow Up	Housing Placement: Add a Housing Placement Housing Placement: Add a Housing Placement Attempt Housing Placement: Add a Follow Up	Housing Placement: Every day between the Date Search Started and the Final Follow-up date
Add Housing Loss Prevention interaction	Add Housing Loss Prevention interaction	Add Housing Loss Prevention interaction	Housing Loss Prevention: Every day between the Date Search Started and the Final Follow-up date
Client is provided medication through Medication Dispensing	Client is provided medication through Medication Dispensing	Client is provided medication through Medication Dispensing	Client is provided medication through Medication Dispensing
Add a Service Restriction	Add a Service Restriction	Add a Service Restriction	Add a Service Restriction
Add a Storage Item	Add a Storage Item	Add a Storage Item	Add a Storage Item
Client takes a Survey	Client takes a Survey	Client takes a Survey	Client takes a Survey
			Adding a new Turn Away record
Add any VI-SPDAT or SPDAT assessment	Add any VI-SPDAT or SPDAT assessment	Add any VI-SPDAT or SPDAT assessment	Add any VI-SPDAT or SPDAT assessment
Add any VAT assessment	Add any VAT assessment	Add any VAT assessment	Add any VAT assessment

What makes a client active or inactive?

4.0.59.1

4.0.59.6

4.0.60.3

4.0.60.4